Shipping Policy | Wyze at Home color: #1a1a1a;
background: #f7f8fa;
line-height: 1.7;
-webkit-font-smoothing: antialiased;
}

/* ===== Header ===== */
.site-header {
background: #fff;
border-bottom: 1px solid #e5e7eb;
position: sticky;
top: 0;
z-index: 100;
}
.header-inner {
max-width: 1200px;
margin: 0 auto;
padding: 16px 24px;
display: flex;
align-items: center;
justify-content: space-between;
}
.logo {
font-size: 22px;
font-weight: 800;
color: #0066b2;
text-decoration: none;
letter-spacing: -0.5px;
}
.logo span { color: #1a1a1a; font-weight: 400; }
.header-nav {
display: flex;
gap: 28px;
}
.header-nav a {
color: #444;
text-decoration: none;
font-size: 14px;
font-weight: 500;
transition: color 0.15s;
}
.header-nav a:hover { color: #0066b2; }

/* ===== Page Title ===== */
.page-title {
background: #fff;
border-bottom: 1px solid #e5e7eb;
padding: 28px 24px 20px;
text-align: center;
}
.page-title h1 {
font-size: 26px;
font-weight: 800;
color: #1a1a1a;
letter-spacing: -0.5px;
}
.page-title .updated {
font-size: 13px;
color: #888;
margin-top: 4px;
}

/* ===== Breadcrumb ===== */
.breadcrumb-bar {
background: #fff;
border-bottom: 1px solid #e5e7eb;
padding: 12px 24px;
font-size: 13px;
color: #666;
}
.breadcrumb-inner {
max-width: 1200px;
margin: 0 auto;
}
.breadcrumb-inner a { color: #0066b2; text-decoration: none; }
.breadcrumb-inner a:hover { text-decoration: underline; }
.breadcrumb-sep { margin: 0 8px; color: #bbb; }

/* ===== Main Content ===== */
.container {
max-width: 900px;
margin: 0 auto;
padding: 48px 24px 80px;
}

/* Quick nav cards */
.quick-nav {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 14px;
margin-bottom: 48px;
}
.quick-nav a {
background: #fff;
border: 1px solid #e5e7eb;
border-radius: 10px;
padding: 16px;
text-decoration: none;
color: #1a1a1a;
font-size: 14px;
font-weight: 600;
display: flex;
align-items: center;
gap: 10px;
transition: border-color 0.15s, box-shadow 0.15s;
}
.quick-nav a:hover {
border-color: #0066b2;
box-shadow: 0 2px 8px rgba(0,102,178,0.08);
}

/* Section */
.policy-section {
background: #fff;
border-radius: 12px;
padding: 32px 36px;
margin-bottom: 20px;
border: 1px solid #e5e7eb;
}
.policy-section h2 {
font-size: 20px;
font-weight: 700;
color: #0066b2;
margin-bottom: 16px;
display: flex;
align-items: center;
gap: 10px;
}
.policy-section h2 .num {
display: inline-flex;
align-items: center;
justify-content: center;
width: 28px;
height: 28px;
background: #e6f2fa;
color: #0066b2;
border-radius: 8px;
font-size: 14px;
font-weight: 700;
flex-shrink: 0;
}
.policy-section p {
margin-bottom: 12px;
color: #333;
font-size: 15px;
}
.policy-section p:last-child { margin-bottom: 0; }
.policy-section ul {
margin: 10px 0 12px 20px;
color: #333;
font-size: 15px;
}
.policy-section ul li { margin-bottom: 6px; }
.policy-section strong { color: #1a1a1a; }

/* Shipping table */
.shipping-table {
width: 100%;
border-collapse: collapse;
margin: 16px 0;
font-size: 14px;
}
.shipping-table th {
background: #f0f6fb;
text-align: left;
padding: 12px 14px;
font-weight: 600;
color: #0066b2;
border-bottom: 2px solid #d0e4f2;
}
.shipping-table td {
padding: 12px 14px;
border-bottom: 1px solid #eef1f4;
color: #333;
}
.shipping-table tr:last-child td { border-bottom: none; }
.badge-free {
display: inline-block;
background: #e6f7ed;
color: #1a7f4e;
padding: 2px 10px;
border-radius: 20px;
font-size: 12px;
font-weight: 600;
}

/* Contact card */
.contact-card {
background: linear-gradient(135deg, #f0f6fb 0%, #e6f2fa 100%);
border-radius: 12px;
padding: 28px 32px;
margin-top: 8px;
}
.contact-card h3 {
font-size: 17px;
margin-bottom: 12px;
color: #004d8c;
}

.last-update {
text-align: center;
font-size: 13px;
color: #888;
margin-top: 32px;
font-style: italic;
}

/* ===== Footer ===== */
.site-footer {
background: #1a2332;
color: #9aa5b8;
padding: 32px 24px;
text-align: center;
font-size: 13px;
}
.footer-links {
display: flex;
flex-wrap: wrap;
justify-content: center;
gap: 6px 0;
max-width: 400px;
margin: 0 auto;
}
.footer-links a {
color: #9aa5b8;
text-decoration: none;
padding: 4px 10px;
white-space: nowrap;
}
.footer-links a:hover { color: #fff; }
.footer-sep { color: #4a5568; }

/* ===== Responsive ===== */
@media (max-width: 768px) {
.header-nav { display: none; }
.page-title { padding: 20px 16px 16px; }
.page-title h1 { font-size: 22px; }
.quick-nav { grid-template-columns: 1fr; }
.policy-section { padding: 24px 20px; }
.policy-section h2 { font-size: 18px; }
.container { padding: 32px 16px 60px; }
}


Shipping Policy

Last updated: September 28, 2026


1 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

  • Orders placed on weekends or holidays will begin processing the next business day.
  • Once your order ships, you will receive a confirmation email with your tracking number.
  • Please ensure your shipping address is complete and accurate. We cannot modify an address after an order has been processed for shipment.

2 Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico, through trusted national carriers.

We do not currently ship to P.O. boxes, APO/FPO addresses, or locations outside the United States. If you are an international customer, please visit our authorized international retailers for availability.

3 Shipping Methods & Rates

Delivery estimates below begin after your order has been processed and dispatched from our warehouse.

Method Estimated Delivery Cost
Standard Shipping 4–7 business days FREE

Free standard shipping is available on all orders within the contiguous United States with no minimum purchase. A remote-area surcharge may apply to Alaska, Hawaii, and Puerto Rico and is calculated at checkout.

During peak sales periods (such as Black Friday, Cyber Monday, and the winter holidays), processing and delivery may be delayed by an additional 1–3 business days.

4 Order Tracking

As soon as your order ships, a shipping confirmation email will be sent containing your tracking number and a direct link to track your package.

  • Tracking information typically becomes active within 24–48 hours after dispatch.
  • You can also view your order status and tracking details anytime by logging into your account.
  • We ship via USPS, UPS, and FedEx depending on your location and package size.

5 Damaged, Lost, or Stolen Packages

  • Damaged in transit: If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product. We will arrange a replacement or refund.
  • Tracking shows delivered but not received: Please check your mailbox area, porch, and household members first. If the package still cannot be found after 48 hours, contact us and we will open a carrier investigation.
  • Stolen packages: We are not responsible for packages stolen after a confirmed delivery. We recommend using a secure address and adding delivery instructions at checkout.

6 Backorders & Delayed Items

If an item you ordered is temporarily out of stock, we will notify you by email as soon as possible. You may choose to:

  • Wait for the item to be restocked — typically within 7–14 business days; or
  • Request a full refund to your original payment method.

If your order contains both in-stock and backordered items, we may ship the available items first at no extra charge.

7 Sales Tax & Duties

Since we currently ship only within the United States, no customs duties or import taxes apply. Sales tax is calculated based on your shipping address and applied at checkout where required by law.

8 Need Help?

Our support team is here for you

Email: [email protected]

Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

We typically respond within 24 hours on business days. Please have your order number ready when contacting us.

This policy is subject to change without notice. Updates will be posted on this page with a revised effective date.